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We want you to be completely happy with every purchase you make from us.
All items - except the following can be returned or exchanged provided they are in their original condition within 14 days. • All Oils • All Bath Washes • Essential Oils • Tinctures • Herbs
There is a 20% restocking charge on each order returned to us unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorisation was given for refund. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed and/or picked and you request the order to be cancelled before it ships there is a 15% restocking fee.
Please note that items cannot be returned unless they are in their original condition, and within 14 days of the original purchase date. Please include the original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full refund will be issued on receipt. If the item is not returned in its original condition and is unsalable we will be unable to authorise a refund.
The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a tracked delivery service that insures the parcel for the value of the goods.
This does not affect your statutory rights.
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Monday - 09:00am to 6:00pm Tuesday - 09:00am to 6:00pm Wednesday - 09:00am to 6:00pm Thursday - 09:00am to 6:00pm Friday - 09:00am to 6:00pm Saturday - 09:00am to 6:00pm Sunday - CLOSED
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshop_basket_uid - Used to store the clients shopping basket items so they basket can be restored when they re-visit a site
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.