Covid-19 Update: Our stores will be closed from 24th March until further notice. We will continue to ship online orders. Delivery times may take longer than normal. Thank you for your support and stay safe.
🇬🇧 Royal Mail Delivery from £3.99 | Free UK Delivery on orders over £100!
Terms & Conditions
Welcome to the Powerfulhand.com terms and conditions, which apply to your use of the Powerfulhand.com Website. By Purchasing from this Website, you agree to these conditions.
Our Trading name is:
Incensed (UK) LTD 15 Electric Lane London SW9 8LA
All items are sold as curios only.
We want you to be completely happy with every purchase you make from us.
All items - except the following can be returned or exchanged provided they are in their original condition within 14 days. • All Oils • All Bath Washes • Books • Essential Oils • Tinctures • Herbs
There is a 20% restocking charge on each order returned to us unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorisation was given for refund. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed and/or picked and you request the order to be cancelled before it ships there is a 15% restocking fee.
Please note that items cannot be returned unless they are in their original condition, and within 14 days of the original purchase date. Please include the original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full refund will be issued on receipt. If the item is not returned in its original condition and is unsalable we will be unable to authorise a refund.
The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a tracked delivery service that insures the parcel for the value of the goods.
Customer must pay for any additional shipping charges, if exchanging goods through no fault of Powerfulhand.com.
This does not affect your statutory rights.
"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means Powerfulhand.com, "Website" means the website located at http://www.powerfulhand.com or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.
We will provide you with access to the Website in accordance with these Conditions.
2 YOUR OBLIGATIONS
2.1 You: 2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws; 2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; 2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; 2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired; 2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); 2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.
4 OUR RIGHTS
4.1 We reserve the right to: 4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. 4.3 Products may very in size and design, images shown are not always accurate.
5 THIRD PARTY LINKS
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
7 YOUR DATA
8 INTELLECTUAL PROPERTY AND RIGHT TO USE
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. 8.2 The Website is Copyright, Powerfulhand.com, 2005. All rights reserved.
9.1 You may send us notices under or in connection with these Conditions: 9.1.1 by post to Powerfulhand.com 9.1.2 by email to firstname.lastname@example.org 9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you. 9.3 All products sold as curious only
10. LIMITATION OF LIABILITY
10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY. 10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade. 10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. 10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law. 10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link. 10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for: 10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 10.7.2 any loss of goodwill or reputation; or 10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. 10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
14 ENTIRE AGREEMENT
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
🕒 Opening Times: Monday - 9:00am to 6:00pm Tuesday - 9:00am to 6:00pm Wednesday - 9:00am to 6:00pm Thursday - 9:00am to 6:00pm Friday - 9:00am to 6:00pm Saturday - 9:00am to 6:00pm Sunday - CLOSED Telephone Enquiries & Orders ☎ 0207 738 3769 (10:00am to 6:00pm)
🕒 Opening Times: Monday - 10:00am to 6:00pm Tuesday - 10:00am to 6:00pm Wednesday - 10:00am to 6:00pm Thursday - 10:00am to 6:00pm Friday - 10:00am to 6:00pm Saturday - 10:00am to 6:00pm Sunday - CLOSED ☎ 0121 233 1590
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.